 Hyatt
Regency Coconut Point is a 456-room luxury
hotel set amid the lush flora of the Estero
Bay peninsula, just north of Bonita Springs,
Florida. According to Bob James, director
of security, the hotel has been using the
Segway® Personal Transporter (PT) since
November 2004 to provide comprehensive security
to its guests.
“We have eight officers trained
on our two Segway PTs and they use the machines
on a routine basis for patrols and for responding
to guest calls,” says James. “The hotel
has large outdoor parking areas surrounding
the hotel as well as covered parking, and
we patrol both areas on the Segway PT. We
had previously covered these areas on foot,
so the Segway PTs have helped us tremendously
on these patrols. Periodically, we also
send our officers out to just observe things.
They may find a spot adjacent to the parking
lot and just watch for a while to see that
everything is OK. The Segway PTs are very
quiet so they can move about without being
noticed.”
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 According
to James, using the Segway PT has also reduced
response times to guest calls. “When a call
comes in to the security office, one of our
officers will use the Segway to quickly get
to the elevator and then from the elevator
to the room,” says James. “Also, if there
is a medical problem anywhere on the grounds
our officers can grab their medical gear and
respond very quickly. This is very important
when you have a property as large as Coconut
Point.”
Call a Segway Inc. Account Manager toll-free
at 1-866-4SEGWAY today to learn more about
how the Segway PT can get your business
rolling.
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