Case study: HOT SPRINGS CONVENTION
CENTER
In early 2003, Gordon Mahoney, Deputy Director
of the Hot Springs Convention Center in Hot Springs, Arkansas,
saw a news item on the introduction of the Segway®
Personal Transporter (PT) and immediately thought that
the device might be helpful in his job.
A short time later he purchased a Segway PT, and never
looked back. Today, the inventive device plays an integral
role in the operation of his sprawling, multi-use facility.
"When I first received the Segway PT I personally
used it every day to get around our 360,000- square-foot
facility," says Mahoney. "We host many large
meetings and conventions, and the PT was so much faster
than walking and it really saved my feet. I could get
anywhere in our facility in a very short time."
As time passed Mahoney began finding other uses for
his PT. "Our operations staff began using the Segway
PT to make their rounds, unlocking all the doors when
we open, and closing them up at the end of the day,"
says Mahoney. "They also used it for security patrols.
"Later, our event coordinators began using the
PT to respond to client requests, and this greatly enhanced
our customer service capabilities. Of course, our clients
were very curious about the machine and how it operates,
so we began giving a lot of little test drives,"
recounts Mahoney.
"Now we offer the use of our Segway PT to meeting
planners who use our meeting and convention facilities,
and they love it," says Mahoney. "It is another
way that we differentiate ourselves from other facilities,
and it really does save our customers a lot of time.
We give them a short training program when they arrive
and off they go. They find it very easy and fun to use."
To find out more about Segway PT applications for your
facility, or to arrange for a demonstration of the Segway
PT, please call 1-866-4SEGWAY.
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