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GENERAL SEGWAY
PT QUESTIONS |
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| Q |
What does a riding a Segway
PT feel like? |
| A |
Riding the Segway PT feels like nothing
you've ever experienced, because there's never been anything
like it. Step on and your instinct will be to steady yourself,
as you would on anything with two wheels. But almost immediately
you'll realize that the Segway PT is balancing for you,
almost like it has become an extension of you. Just lean
forward a little and you'll see that the Segway PT isn't
moving you on its own, it's moving in response to you
and what you tell it to do. It all feels natural, safe,
and instinctive. That's what riding a Segway PT feels
like. |
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| Q |
How much does a Segway PT cost? |
| A |
Consult an authorized Segway dealer for
pricing information. |
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| Q |
Are Segway PT's legal in my state? |
| A |
While in general no state prohibitions exist
in these states, local regulations may exist. We recommend
that you check your local regulations prior to use in
public areas. |
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| Q |
Does a Segway PT fit in the trunk of a car?
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| A |
The LeanSteer frame is adjustable to the
comfort of the rider and allows the Segway PT to fit in
the trunk of many cars. |
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| Q |
Can I use the Segway PT in the rain? |
| A |
Yes. The device is completely sealed to
allow it to operate in wet weather. |
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| Q |
How long will a Segway PT last? |
| A |
The Segway PT has been designed to be extremely
durable. In order to deliver a durable productivity tool,
we pursued two design avenues. First, we built durable
mechanical and electrical systems to be in solid state,
so even the moving parts were designed for longevity.
For example, the motors are brushless servomotors, so
there are no parts that could wear out. We then submitted
the systems to extensive, rigorous testing to ensure we
met our goals. Second, we created a modular design whereby
if any part were to wear out or break, it could easily
be replaced, ensuring a long product life. |
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| Q |
Do you still manufacture the first generation
of Segway Personal Transporters (e167, i167, i170,180,
XT,GT, p133)? |
| A |
No. However, we still offer support for
these models should you need support assistance. Contact
your local dealer or Segway support. |
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| Q |
Do the new models utilize the same balancing
technology found in the previous Segway PT's? |
| A |
Yes, the same dynamic stabilization technology
is utilized in the new models. Some parts of the balance
sensor assembly (BSA) and other parts of the machine have
changed to take advantage of new technology, but the fundamental
principles used in creating the original Segway PT have
remained consistent. New technology has been added where
appropriate to support the new LeanSteer and wireless
InfoKey controller functionality. |
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| Q |
How many speed settings does the new product
have? |
| A |
The second-generation Segway PT has two
operational settings, "beginner" setting and
"standard" setting. Beginner setting is set
to 6mph/13kph, and the standard setting is set to 12.5mph/20kph.
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InfoKey Controller Questions: |
| Q |
How many wireless InfoKey controllers come
with the Segway PT? |
| A |
As of May 15th 2007, two wireless Infokey
controllers are included in the box with each Segway PT.
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Packages: |
| Q |
Can I configure my own accessory packages?
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| A |
Yes. Accessories were chosen for the packages
based on specific uses but you are free to configure a
PT based on your needs by using the online configurator
and sending your custom Segway PT to your local dealer.
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| Q |
Will there be any more packages? |
| A |
Right now there are six packages offered
in the catalog and in the online configurator. As new
accessories become available, we may add new packages.
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Recall Information: |
| Q |
Can I travel with lithium-ion batteries?
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| A |
You can ship your lithium-ion battery-equipped
machine anywhere by ground transportation. However, our
lithium-ion batteries are not appropriate to be shipped
by air at this time (including airline travel). |
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Battery Information: |
| Q |
Can I travel with lithium-ion batteries?
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| A |
You can ship your lithium-ion battery-equipped
machine anywhere by ground transportation. However, our
lithium-ion batteries are not appropriate to be shipped
by air at this time (including airline travel).
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RMP: |
| Q |
Can I travel with lithium-ion batteries?
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| A |
The Segway Robotic Mobility Platform is
available for delivery to commercial customers . To receive
additional information about the Segway RMP, please fill
out the RMP contact form. |
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SEGWAY PT OWNER
QUESTIONS |
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| Q |
Where can I find my Segway PT's serial number?
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| A |
The serial number is located under the mat
on the rear edge of the platform. Segway cannot provide
you with your serial number until you have taken delivery
of your Segway PT. Therefore, please wait for delivery
of your Segway PT in order to obtain your serial number.
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| Q |
Can I charge my Segway PT from my car or
boat? |
| A |
Yes, a Segway PT can be charged while driving
in your car or boat by using a suitable DC-to-AC power
inverter. Each Segway PT typically consumes approximately
140 Watts of power while charging. However, due to charger
startup requirements, we recommend that inverters have
power capacity of at least 350 Watts for each Segway PT
being charged. Power inverters that produce either square
or sinusoid waveform output are suitable for charging
the Segway PT. |
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| Q |
Can I charge my Segway PT in countries where
the power is at different voltages than the USA? |
| A |
Yes you can, as long as the voltage is between
90 and 260V, and 50 to 60 Hz AC (this covers most of Europe
and Asia). You might need an adaptor at the end of the
power cord that goes into the wall outlet. Alternatively
you can use a standard International Electrotechnical
Commission (IEC) cord (typically used for computers and
monitors) designed for the country in which you are residing.
The adaptors and IEC cables can be found at any electronics
store. |
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| Q |
How can I insure my Segway PT? |
| A |
There are a number of options available
should you wish to insure your Segway PT. We recommend
you contact your insurance company or local agent to find
out the type of coverage they offer. It may be helpful
to know that Progressive now provides personal use coverage
for Segway PTs in most states To get more information
or buy a policy, call 1-800-PROGRESSIVE.
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| Q |
What can I use to clean my Segway PT? |
| A |
Soap and water are the best to clean your
unit. Please refrain from using products which protect
and shine rubber, plastic, and vinyl surfaces, as these
products may impact tires traction |
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| Q |
How should I dispose of my old batteries
from a Segway PT? |
| A |
Segway and The Rechargeable Battery Recycling
Corporation encourage you to help preserve our environment
by returning your unwanted batteries to the nearest recycling
collection point. Please check www.rbrc.org/consumer or
call 1-800-822-8837 to find the nearest location. |
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| Q |
Is there any recall information I should
know about? |
| A |
The safety of our customers and quality
of our products always has been and continues to be our
top priorities. Click here for recall information. |
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| Q |
Can the speed setting for a PT be locked?
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| A |
Yes, each InfoKey controller can be locked
into the beginner setting by a special sequence of button-presses.
You can also set the Beginner Setting speed, Standard
Setting speed, and "off" time for Standby mode.
Further customization is possible by programming the InfoKey
controller at the Segway factory. Programming each InfoKey
controller separately is an additional service offer to
customers that can be quoted individually per account.
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| Q |
Why do I have to go online to obtain a second
InfoKey controller? |
| A |
It is important for Segway Inc. to keep
track of units in the field, so that product updates,
upgrades and communications can be accomplished quickly
and thoroughly. Product registration allows us to collect
and maintain this information. The additional InfoKey
controller is an added incentive to complete this product
registration. |
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| Q |
Can I reprogram my InfoKey controller? |
| A |
You can do some basic programming, such
as setting the time, date and whether you want the display
to show miles or kilometers. You can also set the Beginner
Setting speed, Standard Setting speed, and "off"
time for Standby mode. Please refer to your user materials
for further details. If you feel additional programming
is necessary, please contact your local Segway dealer.
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PARTNERING WITH
SEGWAY |
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| Q |
How do I become an authorized Segway dealer
or distributor? |
| A |
We appreciate your enthusiasm and interest
in a dealership or reselling opportunity. If you are interested
in becoming a dealer, distributor or reseller, please
download and fill out the Segway Dealer Application (link
to dealer application) Submit your completed application
to the appropriate regional sales manager. |
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